Refund Policy

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At Iron Branch Tree Services, we are committed to providing quality workmanship and excellent customer service. Because tree services involve labor, equipment, and disposal costs, refunds are limited as outlined below.
 
Deposits
Deposits are refundable only if work has not been scheduled, materials have not been purchased, and no services have been performed.
 
Cancellations
If you cancel after your project has been scheduled, Iron Branch Tree Services reserves the right to charge for administrative costs, mobilization, permits (if applicable), and any materials or equipment already ordered.
 
Completed Services
Payments for completed tree trimming, pruning, removals, stump grinding, hauling, emergency services, or other completed work are non-refundable.
 
Customer Satisfaction
If you believe the work performed does not match the agreed scope of work, please notify us within  24 hours of project completion. We will inspect the work and, if warranted, correct any issues related to our workmanship at no additional charge.
 
Acts of Nature
Iron Branch Tree Services is not responsible for damage or changes caused by storms, high winds, lightning, insects, disease, drought, soil movement, or other natural events occurring after services have been completed.
 
Refund Processing
If a refund is approved, it will be issued to the original payment method within 10–14 business days.
If you have questions regarding this policy, please contact Iron Branch Tree Services before scheduling your service.